Privacy Policy

Live A Go-Go is a Pattaya nightlife directory operated by Fedriko Projects Pty Ltd together with Serenity Agogo Group (“Live A Go-Go”, “we”, “us” or “our”). This policy explains how we handle personal information when people browse the site, create accounts or submit venue profiles.

1. Information we collect

• Account information: name, display name, email address, password credentials stored in protected form, profile information and account preferences.
• Venue information: business name, category, description, address, map location, contact details, opening hours, website and social links.
• Submitted content: logos, photographs, videos, descriptions and communications sent for review.
• Technical information: IP address, device and browser information, login records, cookies, security logs and pages used.
• Support and moderation information: enquiries, verification material, correction requests and records of review decisions.

2. How we collect information

We collect information directly from you through account, profile and contact forms; automatically through the website and hosting/security systems; and, where appropriate, from authorised venue representatives or public business sources. We aim to collect personal information by lawful and fair means.

3. Why we use information

We use information to operate accounts; receive, review and publish venue profiles; allow authorised owners to manage listings; communicate about submissions; maintain site security; prevent misuse; improve the directory; comply with law; and establish, exercise or defend legal claims.

4. Public venue profiles

Information approved for a venue profile—including business contact details, location, images and social links—will be publicly visible. Do not submit private personal information that should not appear in the directory. Images may contain embedded metadata, so contributors should remove unnecessary location or device data before uploading.

5. Cookies and account sessions

We use necessary cookies and similar technologies for login sessions, security, preferences and core website operation. A temporary cookie may be used to check whether your browser accepts cookies. Login and preference cookies may remain for a limited period, including when “Remember Me” is selected. Third-party embedded services may set their own cookies.

6. When we share information

We may provide information to hosting, website, email, map, security, storage and technical service providers that help us operate the service; to professional advisers; where required by law or a lawful request; to protect rights, safety and security; or as part of a genuine business restructuring. We do not sell personal information.

7. Overseas processing

Because the service connects an Australian operator with venues and users in Thailand, and uses online service providers, information may be accessed or processed in Australia, Thailand and other countries where our providers operate. We take reasonable steps appropriate to the service to require providers to protect personal information, while recognising that overseas privacy laws may differ.

8. Security

We use reasonable technical and organisational measures designed to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet service can guarantee absolute security. You should use a strong, unique password and keep account access confidential.

9. Retention

We keep information only as long as reasonably needed for the purposes described above, account and directory administration, dispute resolution, security, backups and legal obligations. We may retain limited moderation or transaction-free audit records after content or an account is removed.

10. Access, correction and deletion

Registered users can review and update much of their account and venue information through the account area. You may request access to, correction of or deletion of personal information we hold. We may need to verify identity and may retain information where required or permitted by law.

11. Adults only

Live A Go-Go is intended only for people aged 18 or over. We do not knowingly seek personal information from children. If we learn that information has been submitted by a person under 18, we will take appropriate steps to remove it.

12. Third-party links and embeds

Venue websites, social media, maps and other embedded or linked services have their own privacy practices. Their handling of information is controlled by their respective providers.

13. Complaints, questions and updates

Questions, privacy requests or complaints may be sent through the contact method published on the Live A Go-Go website. We will review legitimate requests and respond within a reasonable time. We may update this policy as the service develops; the date above identifies the latest version.